As an Oracle Business Applications Partner following their successful partnership with Siebel Systems and Oracle's acquisition of Siebel. Consology enjoys a close working relationship with Siebel, the world's largest supplier of customer management software, and is currently the only Siebel partner in South Africa to focus exclusively on Siebel's suite of Self-Service and Electronic Billing software.
Consology's team boasts decades of combined experience with Siebel Self-Service and has worked on numerous Siebel projects in South Africa and other parts of the world. Organisations that deploy Siebel Self-Service applications enjoy business benefits such as call centre deflection, streamlined payment processing, accelerated receivables, enhanced marketing effectiveness and improved customer retention.
In addition to the Self-Service suit, Consology offers the Siebel range of customer management software in Business Analytics, Customer Data Integration and Customer Order Management.
Customer Self-Service (CSS) is an interactive process that allows an organisation's customers to service themselves by managing their relationship with that company, transacting with it, performing routine tasks and conducting research online. The popularity of CSS technologies are driven by rapid ROI, their ability to enhance customer retention and loyalty, and to drive down call centre and customer interaction costs.
By implementing Self-Service solutions, organisations can give their customers, employees and partners direct control over a full range of account-related tasks, from finding information to executing transactions.
Business Analytics applications integrate data from systems across the value chain (including financial, human resources, supply chain, and customer relationship management systems) to provide comprehensive, actionable information to the people who need it. Business Analytics reveal the interdependencies between organisational functions, giving real-time insights across the value chain that translate into increased revenue, lower costs, and better business results.
Customer data integration is at the heart of every successful Customer Relationship Management and Self-Service deployment. CDI tools provide organisations with a single, enterprise-wide view of each customer across business units, product lines, channels and application silos. Companies that have an integrated view of their customers are able to provide better service to their clients, capitalise on opportunities for cross-selling and up-selling, lower customer acquisition costs, and ultimately develop closer, more personalised relationships with their customers. Consology offers skills in the Siebel Customer Data Integration Solution, as well as in related technologies and other middleware platforms.
Customer Order Management streamlines the complex and costly processes involved in managing quotes, pricing and customer orders, allowing organisations to ensure that they offer the right products to the right customers at the right price and at the right time. Benefits of Customer Order Management include increased employee productivity, reductions in the cost of sales, opportunities for cross- and up-selling, superior conversion of quotes into sales, and enhanced customer service.