Bruce Whitfield talks to Kevin Meltzer, co-founder of Consology, about the rapid evolution and revolution of technology and how it has changed the way we interact with business
How companies can use social networking sites to engage with consumers?
South African consumers have become more demanding around what we expect as regards customer service as a result so many companies are now looking at ways of getting closer to their customers using self-service technologies.
Self-service is one of the winners in the Internet economy.
The Internet economy is the great enabler of self-service.
South Africa's largest customer caring organisations are embracing self-service for customer support.
Efficiency and productivity have become the keywords in the modern working environment and self-service technology is making this possible.