How companies can use social networking sites to engage with consumers?
South African consumers have become more demanding around what we expect as regards customer service as a result so many companies are now looking at ways of getting closer to their customers using self-service technologies.
Self-service is one of the winners in the Internet economy.
The Internet economy is the great enabler of self-service.
South Africa's largest customer caring organisations are embracing self-service for customer support.
Efficiency and productivity have become the keywords in the modern working environment and self-service technology is making this possible.