Consology provides Self-Service solutions that connect businesses to tangible and rapid return on investment and customers to superior service. We have pioneered the Self-Service market locally, implementing Self-Service solutions that benchmark new standards for online Self-Service in South Africa.
Our consultants have been involved in global Self-Service projects for some of the world's largest companies across a variety of industries spanning financial services, utilities, healthcare, retail and telecommunications. Companies include Avaya, BT, KPN, Target, Tele2, Telecom Italia and the US Department of Education.
Locally, we have deployed Self-Service and eBilling solutions for large-scale clients such as MTN, the South African Post Office and Nashua Mobile.
Self-Service technologies enable customers to transact with companies, perform routine service and support tasks, manage their own accounts and conduct research online.
Founded in 2000, Consology is a Business Applications Partner of Oracle, selling and implementing the Siebel range of Self-Service solutions.